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Privacy policy

About

This privacy notice aims to give you information about how we collect and process your personal data through your use of this website, including any data provided by you on purchasing a product from us, or in completing an enquiry form. By using our services, you agree to the collection of your personal data and its use according to this policy.

This website is not intended for children and we do not knowingly collect data relating to children.

 

Personal information that is collected and how

We use Wix to power our website and online shop, and we use Google Analytics to collect information about how our website is being used. We do not directly collect data for your interaction with our website. For information on the information collected by Third Parties, please see below.

 

When you make a purchase from our website, or complete a form online, the following data may be collected: Personal name, company name, billing address, delivery address, phone number, email address, and payment information (e.g. credit card details).

 

How your personal information is used

Device information such as your IP address is used to help us optimise our site and advertising.

 

Personal information collected as part of the order process, or via an online form is used to fulfil your order, provide you with information about your order, or respond to your query. It may also be used to provide customer assistance.   

 

Your information may also be used and shared where:

  • We are required or permitted by law or regulation

  • It is requested by HM Revenue and Customs or other authorities.

  • It is necessary for the work of our advisors (such as accountants).

  • To screen for potential risk or fraud

  • To otherwise protect our rights

 

Third parties

Please be aware that your information may be transferred within or outside of Europe, due to our partnership with third party companies, and in order to fulfil your order as follows:

 

1. We use Wix to power our website and online shop. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

https://www.wix.com/about/privacy

2. Payments made through the online shop are processed by Adyen N.V., or by Stripe Inc.

All direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS.

https://www.adyen.com/policies-and-disclaimer/privacy-policy

https://stripe.com/en-gb/privacy

3. We use Google Analytics to help us understand how our customers use our website. See https://policies.google.com/technologies/partner-sites to find out more about how Google uses your Personal Information. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

4. We use Royal Mail or Evri to deliver our orders, and as such, your name, company name, shipping address, email address and telephone number will be shared with them. We recommend that you confirm you are happy with their privacy policies. Royal Mail: https://www.royalmail.com/privacy-notice Evri: https://www.evri.com/privacy-policy

 

We do not share your details with third parties for the purposes of marketing.

 

Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Note that Wix does not alter its practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

For advice about how to control cookies, see https://allaboutcookies.org/how-to-manage-cookies

 

How is your personal information protected?

The website has a Secure Sockets Layer certificate, which means that you can view the website over an HTTPS connection.

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes to this policy

We may update this policy from time to time.

 

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that it is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Enquiries

If you have any questions or complaints regarding our privacy practices, please contact us: email.

Updated November 2023

 

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